Shipping and Returns
Information for the consumer.
The supplier of the services or products is Northwave, with legal headquarters at "Italy2US Inc. 6801 Lake Worth Rd, STE 129 Greenacres, FL 33467 U.S.".
The customer has the possibility to withdraw from the contract/order stipulated on the Internet without incurring any penalty and without giving any explanation, in compliance with the conditions that follow.
The right of withdrawal does not apply:
- when the essential conditions of integrity of the good (box and/or its content) are lacking
- when the good and possible consumption materials have been used, even if only partially
- when the external box and/or the original inner packaging are missing
- when the integral elements of the product (accessories, cables, manuals, parts) are missing
- when the product is damaged for causes other than its transport
Companies may not exercise the right of withdrawal.
In order to exercise the right of withdrawal, the customer will have to send an email with return receipt requested to the address indicated below within 30 (thirty) days from the receipt of the products ordered.
In order to obtain a refund for the amount paid, the customers will have to send back the purchased products to the following address at their own expense:
Italy2US 2 Median Rd. Building C Eatontown NJ 07724
The items to be returned will have to be sent back within ten working days from the date of receipt of the goods through any carrier, forwarder or shipping company of the customer's choice.
The expenses incurred to return the product will have to be paid by the customer.